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Stanowisko

Platform & Content Manager

Opublikowano 18/11/2025

APLIKUJ
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Sprzedaż detaliczna - ogólna

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ICT

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Warszawa, Mazowieckie

Opis Stanowiska

We are looking for an experienced Platform & Content Manager for our client – a leading retail company undergoing digital transformation. This key role will drive the ongoing development and optimization of digital platforms (web and app), ensuring seamless content delivery, product data accuracy, and a best‑in‑class customer experience across all digital touchpoints.

The Platform & Content Manager will oversee the company’s website and app, ensuring they are user‑friendly, operate smoothly, and consistently present accurate information.



Job scope:


  • Monitor and optimize all customer interactions across digital channels (web and mobile) to ensure a seamless journey that drives satisfaction, loyalty, and advocacy Own the platform roadmap for web and app, managing backlog, prioritizing UX and performance enhancements, and aligning with business objectives
  • Oversee daily content operations, including product catalogue management, translations, imagery, tagging, and SEO structure
  • Collaborate with PIM and digital data teams to maintain content accuracy and consistency
  • Partner with marketing, CRM, and e‑commerce teams to support campaigns, activations, and customer engagement initiatives
  • Implement test‑and‑learn cycles (A/B testing, heatmaps, click maps) to continuously optimize content and user experience
  • Define and track key metrics for digital conversion, engagement, and overall CX performance
  • Shape the CX vision and roadmap, driving omnichannel initiatives that integrate digital and physical touchpoints
  • Lead and mentor the CX team, managing external vendors and fostering cross‑functional collaboration.
  • Establish governance frameworks and measurement standards to ensure consistent delivery of customer‑centric strategies

Ideal profile:


  • 8+ years of professional experience in digital business environments, with a strong focus on retail and e-commerce
  • Demonstrate advanced digital literacy and a refined UX/UI sensibility, ensuring user-centric design and seamless customer experiences
  • Apply data analysis expertise to interpret performance metrics, drive insights, and support informed decision-making
  • Lead and coordinate complex initiatives through effective project management and cross-functional collaboration
  • Communicate clearly and persuasively across diverse stakeholders, maintaining alignment and trust
  • Operate with an agile mindset, thriving in fast-paced, dynamic settings while adapting to evolving priorities
  • Solve problems with creativity and precision, balancing innovation focus with attention to detail
  • Utilize solid knowledge of CMS, PIM, analytics platforms, and UX/UI fundamentals to optimize digital processes
  • Ensure data accuracy, attribution integrity, and manage multilingual content workflows to support global operations
  • Champion continuous improvement by integrating analytical thinking, innovation, and best practices into everyday work
  • Fluency in both Polish and English


Offer:


  • Work in a leading retail organization trusted across Europe
  • Competitive salary, career growth, and comprehensive benefits
  • Discounts on company products
  • Continuous learning through training, courses, and webinars
  • Opportunities to improve language skills and collaborate internationally
  • Loyalty rewards, including jubilee awards, extra days off, and special discounts
  • A supportive, knowledge‑sharing work culture

#LI-AI1

Branża

Sprzedaż detaliczna - ogólna

Kod referencyjny

41765

Konsultant

Iwanicz Anna, Ofertą zarządza nasz consultant

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Centrum wiedzy
WRÓC DO WYSZUKIWANIA
APLIKUJ
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