Customer Service Manager

Opis Stanowiska

Our Client is an international leader providing innovative tools and solutions for the global construction industry. The main pillars of the company values include: high performance, digitization, customer-oriented attitude and focusing on top talents. The company set quality standards in its category in both products and internal processes.

We are looking for an ambitious and committed person with entrepreneurial approach who is eager to develop in fast-paced learning environment. This job may boost your career and be great opportunity to join a great team!

Responsibilities:

• Creating and implementing global strategy into polish Customer Service Department
• Effective customer services excellence processes management (inbound & outbound)
• Team management: motivating, coaching, supporting, setting & executing goals for subordinate team
• Processes optimization & continuous improvement initiatives to achieve KPI’s
• Defining, implementing and monitoring of business plans and standards to scale company’s operations
• Daily work with Sales Department to ensure best results in commercial achievements

Requirements:

• Min. 2 years of experience in customer service area as a manager role
• Strong customer management experience, including strategy co-creating
• High level of commitment, creativity and independence
• Ability to work in a multi-cultural and cross-functional team
• Communication and presentation skills of high level
• Analytical skills, the ability to formulate conclusions based on verified data & research
• Goal-oriented, open minded, pro-active attitude
• English language proficiency (C1 or higher)

We offer:

• Rewarding work in a fantastic team for a dynamically developing company in international environment
• Salary package appropriate to the job level
• Real impact on our business

#LI-MŚ1

Branża

Budownictwo

Kod referencyjny

1917

Konsultant

Magdalena Swierczynska, Ofertą zarządza nasz consultant

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