Platform & Content Manager

Opis Stanowiska

We are looking for an experienced Platform & Content Manager for our client – a leading retail company undergoing digital transformation. This key role will drive the ongoing development and optimization of digital platforms (web and app), ensuring seamless content delivery, product data accuracy, and a best‑in‑class customer experience across all digital touchpoints.

The Platform & Content Manager will oversee the company’s website and app, ensuring they are user‑friendly, operate smoothly, and consistently present accurate information.

Job scope:

• Oversee and continuously improve the end‑to‑end customer experience across web and mobile channels.
• Own the digital platform roadmap, including backlog management and prioritization of UX, content, and performance initiatives.
• Lead UX and experience optimization efforts in partnership with design and technology teams.
• Monitor platform performance and use data insights to drive enhancements.
• Manage daily content operations, including product catalog updates, translations, imagery, tagging, and SEO structure.
• Ensure content quality and consistency through close collaboration with PIM, data, and other cross‑functional teams.
• Support marketing, CRM, and e‑commerce teams with campaign and promotional content execution.
• Implement test‑and‑learn practices (A/B tests, heatmaps, click‑maps) to optimize content and user journeys.
• Define and track key digital KPIs related to conversion, engagement, and customer experience.
• Drive omnichannel alignment and cross‑team collaboration to deliver cohesive customer experiences.
• Managing a small team of 2 (PIM Specialist, Content Specialist).

Ideal profile:

• 8+ years of professional experience in digital business environments, with a strong focus on retail and e-commerce
• Demonstrate advanced digital literacy and a refined UX/UI sensibility, ensuring user-centric design and seamless customer experiences
• Apply data analysis expertise to interpret performance metrics, drive insights, and support informed decision-making
• Lead and coordinate complex initiatives through effective project management and cross-functional collaboration
• Communicate clearly and persuasively across diverse stakeholders, maintaining alignment and trust
• Operate with an agile mindset, thriving in fast-paced, dynamic settings while adapting to evolving priorities
• Solve problems with creativity and precision, balancing innovation focus with attention to detail
• Utilize solid knowledge of CMS, PIM, analytics platforms, and UX/UI fundamentals to optimize digital processes
• Ensure data accuracy, attribution integrity, and manage multilingual content workflows to support global operations
• Champion continuous improvement by integrating analytical thinking, innovation, and best practices into everyday work
• Fluency in both Polish and English
• Availability to work from the Poznań office three days per month.

Offer:

• Work in a leading retail organization trusted across Europe
• Competitive salary, career growth, and comprehensive benefits
• Discounts on company products
• Continuous learning through training, courses, and webinars
• Opportunities to improve language skills and collaborate internationally
• Loyalty rewards, including jubilee awards, extra days off, and special discounts
• A supportive, knowledge‑sharing work culture

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Branża

Sprzedaż detaliczna - ogólna

Kod referencyjny

47377

Konsultant

Iwanicz Anna, Ofertą zarządza nasz consultant

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